Terms of service

What are the delivery charges for orders from The Silk Pillowcase shop?

We charge a flat rate charge of €6.50 on all orders delivered to Ireland, the UK and the rest of the world. Free shipping applies to all orders over €100.

How long does delivery take?

All orders are dispatched from Dublin, Ireland. Deliveries to Ireland placed before 11 am take 2-3 days approx, this will increase to up to 7 days during busy periods like Christmas when our couriers experience heavy volumes.

Deliveries to the UK, Europe, The USA and the rest of the world are via An Post and take approx 3-10 days depending on your location. Please contact us if you experience any delays to this timing.

Will I receive an invoice with my delivery?

When you make your purchase you will receive an email confirmation from us. We will not place any invoice or paperwork in the package to reduce paper waste and help our planet.

Can I return my Silk Pillowcase if I change my mind?

Yes you can. Please return the silk pillowcase within 14 days of receipt. We ask you to use recorded post to ensure that the pillowcase arrives back to us safely. Please return the item unopened and undamaged. In the unlikely case that you receive a damaged or faulty silk pillowcase please return it explaining the difficulty. You can contact us on aisling@thesilkpillowcase.com.

 

PAYMENT INFORMATION

What payment method do you use?

We use the Shopify and PayPal payment gateways. You do not need to have a Shopify or PayPal account to use our online store. Money will be debited from your bank account or card of choice.

At no stage of any transaction do we have access to your credit card or debit card details. Only Shopify and PayPal have this information.

Security

Our website site uses SSL technology to keep your information safe – look out for the green padlock in the address bar of your browser which indicates to you that you are browsing on a secure connection.